With INZMO E-Scooter Casco, you can insure e-scooters with a maximum speed of 20 km/h. It's important that the e-scooter is undamaged at the time of application and is not older than 24 months. We calculate the age of your e-scooter in the event of a claim using the initial purchase receipt. Therefore, make sure to keep it safe so that you have all the documents in case of a claim.

In the event of a claim, you and your e-scooter are covered for all unforeseen damages or destructions caused by accidents, regardless of whether you were riding the e-scooter yourself during the accident or if the e-scooter was being transported, for example, in a car or on public transportation. Additionally, you are insured in case of a fall with the e-scooter or if the e-scooter falls on its own and is damaged as a result.

Unfortunately, we cannot insure e-scooters with a speed higher than 20 km/h or a purchase price exceeding 2500 euros. Additionally, we do not provide insurance coverage for custom-built e-scooters or subsequently installed optical and/or electronic accessories such as navigation systems, action cameras, etc. It is also important that the e-scooter is undamaged at the time of application and is not older than 24 months.

Furthermore, intentional damages, damages arising from participation in sporting events, cosmetic damages that do not affect functionality, wear and tear, damages to tires such as those caused by a punctured nail, damages caused by short circuit, induction, or overvoltage, damages resulting from vandalism, damages caused by liquid or moisture, damages caused by rust or oxidation, and damages resulting from the consumption of alcohol or other intoxicating substances are not covered. A complete list of all uninsured events can be found in the General Insurance Conditions under Section 3.3 "Uninsured Risks and Damages". If you have further questions regarding this matter, our support team is always happy to assist you.

Yes, you can insure a used e-scooter. It's important that your e-scooter is free of damages at the time of purchase and is not older than 24 months. Make sure you have the original purchase receipt of the e-scooter. With this, we calculate the age of your e-scooter in the event of a claim.

The contract duration is 1 year. Protection automatically ends after the duration specified in the insurance certificate or in the event of total damage or theft, without requiring you to separately terminate the contract for this purpose.

Yes, there is a deductible – 25% of the repair costs or the cost for a new e-scooter (e.g., in the event of total damage).

If your e-scooter is damaged, please report the damage online immediately, and no later than within 7 days after becoming aware of it.

Our claims handlers will review your claim and usually get back to you within 24 hours. We may need to contact you again for further information or documents if anything is missing (but not always!).

Once your claim has been assessed, you can have your e-scooter repaired at a workshop of your choice. If you send us a cost estimate beforehand, you help us estimate the incurred repair costs, and we can provide you with a binding commitment to cover the costs. After receiving the invoice from you, you will receive a refund of the incurred costs. Please ensure that the serial number of your e-scooter is noted on the invoice or cost estimate so that we can process your claim as quickly as possible.

In the event of total damage, our claims handlers will guide you through the next steps. Typically, you can purchase a new e-scooter yourself, and upon presentation of a receipt, we will reimburse you for the costs.

Within 14 days of purchasing the insurance, you have the option to cancel your policy. You can initiate the cancellation independently using the contract link that we sent you via email along with your policy documents, or you can contact our support team. You can reach our support team via chat or by sending an email to info@inzmo.com.

Protection automatically ends after the duration specified in the insurance certificate of 1 year or in the event of total damage or theft, without requiring you to separately terminate the contract for this purpose.

Within 14 days of purchasing the insurance, you have the option to withdraw your policy. Please contact our support team for the withdrawal. You can reach our support team via chat or by sending an email to info@inzmo.com.

Protection automatically ends after the duration specified in the insurance certificate of 1 year or in the event of total damage or theft, without requiring you to separately terminate the contract for this purpose.